KIWIBEE policies
Export / Deletion Request Procedures
Effective October 27, 2026
How to make a request
Email privacy@kiwibee.net from the email address on your KIWIBEE account with the subject "Data Export Request" or "Data Deletion Request". Say whether it is for your whole family account or for one child profile.
Verifying you
To protect children, we verify that the request comes from the account holder, for example by replying to the account email or asking you to confirm inside the app. We never ask for a child's PIN by email.
Export
We send a copy of your family's data in a common machine-readable format (CSV or JSON) through a secure download link.
Deletion
You can delete a child profile yourself in the app at any time. For a full account deletion we cancel any subscription, delete the sign-in and all family data, and confirm by email.
Timing
We respond within 30 days (one month under GDPR/UK GDPR, 45 days under some US state laws). We will tell you if we need more time where the law allows.
Authorised agents and appeals
A legally authorised agent may make a request on your behalf with proof of authority. If we decline a request, you may appeal by replying to our decision; US residents may also contact their state attorney general, and EU/UK residents their data protection authority.